FAQs

Q: Who pays the bills for the property?

A:

We tailor rental packages to meet our client's needs. We can pay all or none of the bills; it is completely up to you. In either case, rent checks are deposited into a trust account, our monthly bills are subtracted, and the remainder is sent to you in the mail.

Q: How are tenants selected?

A:

A comprehensive background check ensures we select quality tenants. We carefully screen each prospective tenant's application verifying rental history, employment, credit, and possible evictions.

Q: What kind of security deposit do you require from tenants and who holds this deposit?

A:

A security deposit equal to one months rent is required for all single family and condo rentals. Amounts required for multifamily units are market driven. Security Deposits are held in a trust account and will be dispersed in accordance with applicable law and the terms of the tenant’s lease. Upon move-out the property will be assessed for damages beyond that of normal wear and tear and these expenses will be deducted from the security deposit to offset the cost of repairs.

Q: What happens if severe property damage occurs due to tenant negligence or error?

A:

We require, as a condition of the lease agreement, that all tenants carry $100,000 in liability insurance. In the event that damage to your property were to occur for say a flood caused by a tap that was left on, the tenants policy would cover this kind of damage and prevent you from having to claim against your policy.

Q: Do you allow pets?

A:

The decision to take pets rests with each owner. Owners should be aware that willingness to accept a limited number of pets increases the marketability of the property and may reduce vacancy down time. An additional security deposit is collected and an additional monthly fee is charged.

Q: How is maintenance handled?

A:

We have a preferred list of vendors to provide maintenance and make-ready service. There is no mark up on these services.

Q: What happens if there is a capital project that needs completion on the property?

A:

We can assist you with this project. We will solicit up to three proposals and gain your approval on the vendor selection and scope prior to proceeding. For large non-routine projects there is a 10% management fee associated with the bidding and project oversight. This is due when work has been completed.

Q: Do I owe a management fee when the property is vacant during turnover?

A:

We only get paid when you are getting paid. This keeps us all motivated to get the property turned over and re-occupied a quickly as possible.

Q: Do we need to change our homeowner’s policy if the property is non-owner occupied?

A:

You should contact your insurance agent with any questions regarding the homeowner’s policy.

Q: Who decides how much to raise the rent on renewal?

A:

We assess current market conditions and make recommendation to you for a rent increase strategy that is in line with rental growth in the market at the time.